Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Ironforge Automations (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.
1. Information We Collect
We collect information in several ways to provide and improve our services:
1.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, and company name when you fill out our contact forms or request a quote.
- Business Information: Details about your business operations, automation needs, and project requirements shared during consultations.
- Communication Data: Records of correspondence when you contact us via email, phone, or our chat widget.
- Account Information: Login credentials if you create an account to access client portals or project dashboards.
1.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
- Log Data: IP address, access times, referring URLs, and error logs.
- Location Data: General geographic location based on IP address (country/region level only).
2. How We Use Your Information
We use the information we collect for service delivery, business operations, marketing (with consent), security & compliance, and analytics & improvement purposes.
- Providing, maintaining, and improving our automation and RPA services
- Processing and fulfilling service requests and project deliverables
- Communicating with you about projects, updates, and support inquiries
- Responding to inquiries, quotes, and consultation requests
- Protecting against fraud, unauthorized access, and security threats
- Analyzing website usage patterns to improve user experience
3. Information Sharing & Disclosure
We do not sell your personal information. We may share your information only with service providers, for legal requirements, in business transfers, or with your consent.
4. Data Security
We implement robust security measures including encryption (TLS/SSL), secure storage, role-based access controls, firewalls, and regular security training.
5. Cookies & Tracking Technologies
We use essential cookies for functionality, analytics cookies to understand user behavior, functional cookies for preferences, and marketing cookies (only with consent).
6. Your Privacy Rights
You may have rights to access, correct, delete, restrict processing, and port your data. California residents have additional rights under CCPA, and European residents under GDPR.
7. Data Retention
We retain data only as long as necessary: Contact form submissions for 3 years, client project data for 7 years, and chat conversations for 1 year.
8. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
Also see our Terms of Service for additional information about using our services.